Please fellow this procedure:
1. Can you repeat / reproduce the same error on a different computer?
2. Have you apply the latest Microsoft Windows and Office patches?
3. Reinstall PowerCom latest version from PowerCom Download.
4. If you have another Computer with brand new OS and Office then install latest PowerCom and run again.
5. Use a very simple PowerPoint slide to reproduce the problem. Please check "Write to log" at start of slide show and send us the log file (PowerComLog.txt)
6. Contact PowerCom support by email powercom@dsii.net if the problem remains with detail description of the problem and the following info:
A. Version of PowerCom
B. OS version & Office version (PowerPoint)
C. Related screen print.
D. PowerComLog.txt
Please go to Start, Run and type msinfo32. Then in the file menu, choose Save. Save the file then zip it up together with the presentation file and email it to powercom@dsii.net