PowerCOM Forum

Dear PowerCom supporters,
I recently purchased PowerCom. If I click "I" for impromptu on a slide without a poller (even in a one slide presentation without any pollers) I immediately receive a "runtime error 13: type mismatch", see attached screenshot. I can only click "OK" and Powerpoint closes it self (not so funny during a live show).
All this on our registered PowerCom installation, so I can't easily reinstall everything due to the limit of max. two online registrations. Installed are only WindowsXP SP2(German, all patches), Powerpoint (German, all patches) and PowerCom 2.0.5 on a Compaq Evo N610c with 512Mb RAM.

What can I do to debug this further?

Best regards from Vienna, Austria
Dieter

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Kind regards from Vienna
Dieter

Please follow the procedure as posted: http://products.dsii.net/forums/forums/thread/70.aspx

If you can duplicate the same error on different computer (U can test with 5 keypads trail version), please run the slide show again and check the "Write to log" at beginning of slide show confirmation screen, then email us Powercom (at) dsii.net the log file powercomlog.txt from PowerCom program folder.

 

Dear Winston,

thank you for your fast reply!
I can't reproduce it on an other PC. This error appears only on our registered PC.

Is there anything I can do to be able to use our registered PowerCom PC again?

Best regards
Dieter

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Kind regards from Vienna
Dieter

Dear Winston,

I sent you the PowerComLog.txt and attach it here too.

[29.01.2007 17:30:01] Addin-Start Show Slide
[29.01.2007 17:30:02] Addin-SlideShowNextSlide
[29.01.2007 17:30:02] Addin-SlideShowNextSlide
[29.01.2007 17:30:03] Addin-SlideShowNextSlide
[29.01.2007 17:31:05] Addin-Create Menu
[29.01.2007 17:31:05] Addin-Crate Toolbar
[29.01.2007 17:31:11] Addin-iPortcounter=1

I even get this error with an empty presentation i.e. "new presentation" -> PowerCom->start a base station -> OK -> press "F5" to start the presentation -> press "i" for impromptu -> error...


What can I do to resolve this?

Best regards
Dieter

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Kind regards from Vienna
Dieter

Dear PowerCom support team,
after reinstalling the whole system as described here impromptu is working now. Activating PowerCom on this laptop again worked without any problem. For me this issue is solved now.

I would like to use the opportunity to thank the PowerCom support for there work and responsiveness.
They always gave me the feeling that they care about me as customer.
Winston even called me on the phone and later we continued the conversation via skype...

Thank you!

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Kind regards from Vienna
Dieter